How Do I Choose the Right AC Repair Company in North America?
When your air conditioner malfunctions on a sweltering summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the best AC repair services in North America, how do you know where to turn? Follow these 10 tips when choosing an HVAC repair company to help you feel confident about the service provider you choose.
1. Read Customer Reviews
Many homeowners start their search for an air conditioning repair company online. While you’re on your computer, phone or tablet, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when looking for an AC repair business. Find out which companies the people you trust have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand insight and the opportunity to ask specific questions can help you make an well-informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge higher rates for going to calls at properties outside their normal service area. Inquire if your neighborhood is included in the company’s service area. If not, find out if they’re willing to come to you for an additional fee. Carefully weigh your local alternatives before deciding to pay a higher amount for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners tend to malfunction at the most inconvenient times. Choosing a company that offers emergency services is essential if you need timely, reliable assistance after regular business hours or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s dedication to excellent craftsmanship and professionalism. Hunt for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company adheres to industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to operate legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Look for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of providing quality service likely has the experience it needs to handle complicated HVAC breakdowns. Determine how many years the company has been in business. Then, ask a professional whether they have previously worked on the problem you need fixed. This kind of experience is imperative to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is crucial when dealing with any service provider. The HVAC repair company you choose should be responsive, attentive and ready to answer your questions. Keep an eye out for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you identify a company that offers competitive and fair prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees at the end. The most trusted companies provide thorough and transparent quotes up front, making sure you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and give warranties for your assurance. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be overwhelming. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Waukegan.