How to Fix Your Nest Thermostat When it Won’t Respond

If your home is running on the Nest Thermostat you probably read about the recent issues and may be living in fear of being left without heat in the dead of winter. 

We are here to calm your fears! 

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much? 

For complete instructions, visit Nest Support page. For a quick overview, keep on reading: 

Nest Thermostats that were recently updated to software version 5.1.3 or later may have some issues, including becoming unresponsive, not efficiently charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to fix the problem and get it up and running again. 

Signs of this problem include the following: 

  • The thermostat being offline in the Nest application and disconnected from the Wi-Fi 
  • The thermostat notifies you that the battery is low and it needs to turn off 
  • The thermostat’s animations are slower than usual 
  • The thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is dark and unresponsive (you may also have a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding heating and cooling unit(s) 

If your Nest Thermostat is on but you can’t control it or it’s performing slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer. 

ATTENTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if they say don’t do it, DON’T.) 

After around 10 minutes of charging, unhook the Nest Thermostat from the USB charger. If the component has turned on while plugged in, shut it down and then turn it back on again, manually restarting the Nest. Once it has restarted completely, plug it back in to complete charging. After another hour of charging, unplug the Nest Thermostat and reconnect it to its base. 

You should be be ready to go at this point, but  you can’t get it to work and want to swap your thermostat, you can view our comparison of common thermostats.  

If you have gone through both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Service Experts Heating, Air Conditioning & Plumbing set up your Nest Thermostat, please feel free to call us at 866-397-3787 or schedule an appointment online. 

And if you’ve got another error, such as a warning from Nest that your furnace is shutting down, then your thermostat could be functioning as it’s meant to. You may need to call Service Experts Heating, Air Conditioning & Plumbing as one of the U.S.‘s premier furnace experts to fix your hvac.  

Additionally, do not let this incident panic you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is actually saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings daily, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.