When your air conditioner stops working on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 recommendations when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
Many individuals begin their search for an air conditioner repair company on the internet. While you’re there, be sure to read reviews from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or colleagues are useful when searching for an AC repair company. Figure out which companies the people whose opinions you respect have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand information and the potential to ask specific questions can help you make an well-informed decision when selecting a service provider.
A certain company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge an extra fee for mileage for going on service calls outside their normal coverage area. Ask if your neighborhood is included in the company’s service area. If not, find out if they’re willing to come to you for an additional fee. Carefully weigh your local alternatives before deciding to pay more for an out-of-area heating and cooling company.
Air conditioners often stop working at the most undesirable times. Choosing a company that offers emergency services is vital if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and find out if an extra fee applies for service calls outside normal business hours.
Certifications show a company’s dedication to quality and professionalism. Try to get an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company follows industry standards and that their employees are trained and knowledgeable.
Before entrusting AC repair to just any company, confirm that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to do business legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Look for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
A company with a solid reputation of providing quality service very likely has the experience it needs to handle complicated HVAC breakdowns. Find out how many years the company has been operating. Then, ask a tech whether they have previously encountered the problem you need repaired. Such experience is imperative to ensure consistent, effective and professional service.
Excellent communication is essential when dealing with any air conditioning repair company. The HVAC repair company you bring into your home should be responsive, attentive and able to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
Obtaining multiple quotes helps you find a company that offers competitive and fair prices. Be cautious of companies that provide low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees at the end. The most reputable companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work commences.
Respected service providers guarantee their work and give warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you move forward with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Choosing a good HVAC professional doesn’t have to be a challenge. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to impede your comfort, contact a Service Experts office near you and schedule qualified AC repair services.
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