When you want heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay a trip charge and a diagnostic fee independently. Many companies you’ve called in the past might have combined the trip charge and diagnostic fee, but we think we can offer you greater value by separating the two.
A trip charge handles the cost for a licensed plumber or HVAC technician to come to your home. Often called a service call fee, this charge is the initial rate for sending our technicians, equipment and expertise to your doorstep. If you want to avoid trip charges in the future, you can look into joining one of our membership plans.
The diagnostic fee covers the services needed to locate the source of a problem. In plumbing, this could consist of scoping. During HVAC repairs, it could involve taking a look at the inside of the cabinet. If you decide to use Service Experts Heating, Air Conditioning & Plumbing for any repairs, the diagnostic fee is rolled into the repair bill. That said, you will be charged for the diagnostic services alone if you do not.
In most cases, a trip fee gets the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work involved in evaluating the problem and working up a plan for repairs. If you’re paying for repairs, you won’t even notice the diagnostic fee as it’ll be absorbed into the cost of the repairs.
Other plumbers and HVAC companies charge one single fee for both the trip and the diagnostics. Instead of charging you for two services together, we have two individual fees. This helps us to price our services in the fairest achievable manner.
The conventional path of enrolling in college after high school may not suit your specific goals for the future. If you’re eager to start a career, particularly in a skilled trade like heating and air conditioning, you might be looking for alternatives that provide financial security and room... Continue reading
Recently, we have seen several news stories regarding the potential ban of gas stoves used for cooking. So why is a heating, air conditioning and plumbing company talking about gas stoves? More on that question later! First, we wanted to try and cut through the hype, confusion and misinformation... Continue reading
You have likely heard that installing a programmable thermostat can reduce your heating and cooling costs. While this is genuinely true, you don’t immediately save just by exchanging your old manual thermostat for a programmable one. To optimize your savings, you should select, set up and use a... Continue reading
© 2023 Service Experts, Service Experts Heating & Air Conditioning, and the Service Experts logo and design are registered trademarks of Service Experts LLC and used under license by SE Canada Inc. All Rights Reserved. *Not applicable to the Advantage Program. See your signed Advantage Program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions.
